CVS Health Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Sr Manager of DC Operations is responsible for the overall performance of assigned operational areas within a distribution center or a satellite distribution center facility. The individual will create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also contribute to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with corporate policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The role will have direct reporting responsibility for managers and associate managers.

What you will do

• Operational & Strategic Execution • Support the execute the short and long-term strategy for the assigned DC(s), leveraging goals and initiatives from the enterprise and overall supply chain. • Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.

• Navigate ambiguity and change to achieve goals despite potential obstacles. • Optimize facility product flow and building capacity, partnering with resources as needed to drive current and future state.

• Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals. • Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization. • Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. • Have a deep knowledge of reporting tools available in the various DC departments and regularly leverage them to analyze data and make recommendations to the Executive Director. • Analyze areas of opportunity within the DC and partner across boundaries to identify best-in-class solutions. • Contributes to attainment of DC

financial metrics as defined by profit and loss statement budgets.

• Ensure timely, secure, accurate deliveries of DC products/services to through the optimum deployment of courier/delivery resources within expense/profit target parameters.

• Partner with TA, hiring center, and HRBP resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues.

• Ensure close partnerships with stores and achieve on-time delivery targets.

• Achieve productivity and quality metrics, partnering closely with team and industrial engineering to drive continuous improvement.

• Ensures compliance with all government regulations and statutes in the areas of DEA, employment, wage & hour, and EEO/AA, and more.

• Leadership & Talent

• Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items.

• Ensure team is leveraging the engagement survey action planning tool to create robust action items based on colleague feedback. Revisit plans regularly and pivot as needed.

• Create an “always on” engagement mindset within team continually asking how we are acting on colleague feedback throughout the year.

• Ensure an excellent training experience for all DC colleagues, providing the opportunity for colleagues to be successful.

• Hold self and team accountable to employee experience metrics such as annual engagement

scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team.

• Drive an inclusive culture at all levels of the DC.

• Create a strong partnership with the HRBP, Sr HR Manager, and Training Coordinator (as applicable) to ensure the facility people strategy is implemented.

• Develop the capabilities of direct reports to take on progressively higher levels of responsibility, with specific focus on supervisor and manager levels.

• Develop robust, diverse talent pools and succession plans.

• Develop external and internal networks that support a pipeline of talent for the DC.

• Act as a coach and mentor for team to develop and support IDPs for high potential

talent.

• Hold leaders in span of control accountable for developing the capabilities of the team and creating IDPs for high potential talent in their spans of control.

• Leverage existing enterprise tools such as talent profiles, enterprise development programs, FFL, etc. to develop talent. Drive usage of existing tools with teams.

• Continuous Improvement & Change Management

• Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience.

• Fully embrace organizational improvement initiatives, acting as a change agent with one’s own team and peers.

• Measure the achievement of improvement metrics, adjusting strategies as needed.

• Cascade ownership of continuous improvement to leadership team, enabling them to drive change within their areas and providing coaching on effectiveness and success.

• Provide constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them.

• Drive change agility in self and organization.

• Create a change management strategy for impactful initiatives, focused on the colleague and supervisor impacts of a change.

Required Qualifications

• 3+ years prior experience in retail or distribution/warehousing.

• 3+ years leading exempt level colleagues.

• 3+ years’ experience with Microsoft Office.

• Experience with developing talent.

Preferred Qualifications

• Able to drive significant strategic projects to completion independently

• 5 to 8 years work experience

• Regular and reliable attendance.

• Ability to work in environments that require frequent standing, walking, and climbing stairs.

• Excellent written and verbal communication skills.

• Excellent time management.

• Ability to work with all levels of the organization and across teams to collaborate with a variety of peers and leaders.

• Bachelor's Degree

Education

Verifiable High School Diploma/GED

Pay Range

The typical pay range for this role is:

$67,900.00 - $149,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/12/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.