Job Information
CVS Health Sr. Manager, Business Process Design in New York, New York
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Group Summary: Management professionals document and implement strategies to direct our operations, annual programs , major projects and functional groups. They help our business units – and our company – meet corporat e o bjectives and compete more successfully in the marketplace.
Family Summary:
Designs enterprise wide and/or cross-functional solutions to address business problems. This work results in initiatives that significantly impact company strategy enabling Aetna to be competitive in the marketplace and effectively serve its customers. Partners with business owners to optimize the achievement of strategic business objectives , to include profitable growth and improved organizational effectiveness. (Focus includes one or more of the following disciplines: Management consulting, business process/project consulting, process flow documentation, capturing business requirements , annual business planning ) .
Position Summary
A n opportunity to join the Medicare Growth PMO which manages projects and programs designed to retain and grow the Medicare business. We seek a candidate who is looking to have responsibility for d esign ing cross-functional solutions to address complex business problems. This position will partner closely with Medicare Sales , Marketing , and Retention teams across various initiatives .
Support p rograms and projects by documenting business requirements, developing process improvement workflows ( p rocess and value stream mapping, RASCI, SIPOC, etc.)
Supports holistic solutions and/or key strategic plans. Proactively identifies opportunities for improvement within assigned initiatives
Designs and develops interventions and facilitates cross functional work sessions
Develops and delivers all required analysis, reporting, and presentation materials
Gathers, analyzes and synthesizes business intelligence to drive achievement of strategic business objectives
Leads the work and deliverables of multiple projects through to implementation, that impact multiple processes, systems, functions, and products. Length of project may run multiple years in duration.
Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization
Collaborates and partners with other functional managers, and other business areas across/within segments to ensure all workflow processes and interdependencies are identified , documented, and addressed
Influences change, and a cts as an advocate for change . may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure alignment
We manage a h ighly collaborative process which often requires managing relationships across the segments or multiple functional areas.
This is an individual contributor role.
Work Location
This role is a Hybrid role which means a hybrid Colleague works some of their scheduled workdays each week in an assigned company office location, and some workdays from a designated virtual work location, usually located in the Colleague's home.
Hartford, CT
New York, NY
Chicago, IL
Required Qualifications
6 + years experience with one or more of the following methodologies: project management , process improvement, business process design, strategic business planning
Ability to collaborate and drive results with project team members and stakeholders from various departments
Proven ability to lead change and influence outcomes
Excellent communication skills both written and verbal
Experience in developing and articulating executive level messaging through illustrations and presentations
Strong organizational and relationship management skills at the senior level , capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously
Proven track record in meeting critical milestones
Ability to identify and mitigate risks and solve project issues
May be required to travel on occasion
Preferred Qualifications
Experience with Medicare, Medicaid or other Government Programs or Financial Services
Experience in Miro, Visio, PowerPoint
PMP and/or Six Sigma trained
Education
Bachelors Degree or comparable experience
Pay Range
The typical pay range for this role is:
$86,700.00 - $190,700.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 07/05/2024
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.