Job Information
CVS Health Pharmacy Technician – Clinical Support in Albany, New York
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Remote - USA - any stateThe Pharmacy Technician – Clinical Support position is responsible for using their knowledge of pharmacy business and excellent customer service skills to support beneficiaries in the CVS Accountable Care organization. This position will focus on beneficiaries enrolled in Medicare Advantage plans to provide resources and assistance to drive STARS outcomes. This will include outreach providers, pharmacists, case managers and beneficiaries. The Pharmacy Technician – Clinical Support will be required to manage day to day processes, organize their workload, and documenting all relevant interactions. Other duties may also be assigned by the leadership team.
Schedule: 9:00am - 5:30pm ESTRequired Qualifications
Certified/licensed/registered pharmacy technician or as required by state law
Minimum of 3 years of experience as a pharmacy technician
3 years of experience with Medicare Advantage
Demonstrated excellence in communicate clearly and effectively both verbally and in writing
Ability to apply basic computer skills.
Ability to work independently to solve problems and complete referrals in a timely manner
Collaborate with other members of the care team to support the holistic needs of the beneficiary
Ability to adapt and change with workflow and shifting priorities
You must have a direct/hardwired internet connection to a modem/router within 10 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted.
A secure and private home workspace free from distractions is required.
Preferred Qualifications
National Pharmacy Technician Certification (PTCB or ExCPT)
Prior experience in pharmacy call center or patient outreach
Knowledge of Microsoft Office Suite including Microsoft Word, Outlook, Excel and Teams.
Previous experience with Epic or other EMR systems
Education
Verifiable High School Diploma or equivalent
Pay Range
The typical pay range for this role is:
$18.50 - $37.02
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 07/05/2024
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.